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FAQ's

*Special Promotions Terms and conditions

“The Groom Goes Free” promotion.

For clients participating in “Groom Goes Free” offer, the additional free suit hire and free retail suit cannot be of a higher retail cost than the paid suits.
If so the difference in cost is to be paid.
This offer is only available for new bookings made after 5/08/2017 and for a limited time and must be mentioned at initial sale.

Questions and Answers

How much notice do I need to give when hiring a suit?
With Wedding suits we recommend you book as soon as possible. Due to our popularity particularly during the warmer months, the advantage of booking early is that it ensures you the suit style you want will be available and that prices don’t increase. If you are getting married between the months of September through to the end of April it is recommended you allow 3-4 months. Other times of the year allow at least 6 weeks. Individual suit hire can be done on the same day, fitted and altered within 20 minutes and subject to availability.

When are the suits available for collection and required for return?
For weekend weddings, collection is normally Thursday (from 1.00pm) and return on Monday (before 4.30pm) or next working day. This is a general guide but if you have different requirements, because you are traveling or live outside the Gold Coast, have a chat with the staff and they will be happy to come to an arrangement with you.

Should I try on my outfit before I wear it?FAQ1
Yes, in fact we recommend that you have a final fitting on the collection of the outfit. This gives us an opportunity to overlook the suit, and make any adjustments as well as help you with neckwear and accessories should you require it. We are all trained in altering garments should you require it, and we do it whilst you wait. All our staff want to ensure you look fantastic, after all our suits are our best form of advertising.

When do I pay for the hire suit?
A deposit of $100 per suit is required when booking. For suits cancelled after the fitting, there is a $50 cancellation fee.  The balance is then due upon collection.

Do I need to leave a security bond?
Yes, we require a credit card, which we swipe for pre-authorisation. This security deposit covers any late fees or replacement of lost items whilst the garments are in your care. When all garments are returned this information is deleted from our system.

We want to hire suits from Edge Suit Outlet, but some of the wedding party are not able to come in for measurements!
No problem. We supply hundreds of suits every year to people we have never seen.  For the groomsmen who cannot make it to the showroom for a fitting, supply us with their height, weight and waist measurement, and our computer software program will give us their approximate suit size. When they arrive on the coast for the wedding we will do a final fit and if any changes are to be made we will complete this while they wait. We supply hundreds of suits every year to people we have never seen.  However, if at any stage the individuals concerned are passing our store, get them to pop in and have their measurements confirmed.

Do all the members of my wedding party need to come for their fitting at the same time?
We normally recommend that the Groom, Bride and possibly the Best Man come in first and take their time trying on as many different suits and accessories as they like so you can see exactly how you will look on the big day. When you have decided on a certain outfit, we can then discuss what the other members of the party will wear. They can come in at a later stage either on their own or with you. You are more than welcome to visit us at any time, however we do prefer appointments.

I have an extremely large groomsmen, who might be hard to fit. Can you cater for his size?
The best thing to do is bring him down for us to see. Generally our largest sizes are 124R Jacket and 116 Trouser. This is due to our contemporary fit, which makes it difficult to go beyond this size. We do offer long fittings in certain styles and have catered for people as tall as 6’9, but again it depends on their build.

Do you hire children’s sizes?
We stock boys suits in the Napoli style, from 2 years old to 14. We also stock a large range of boys suits to buy, at a similar price as hiring, in other styles that compliment our men’s suit styles.

Store Policy

Hire Policy and Conditions of Hire

All hires to be paid in full before collection.

All hirers must provide credit card details as security before hire items are collected.

Payment terms are - Visa / Mastercard / American Express - no cheques.

Hires to be returned within two working days otherwise late fees will apply.

Late fees are $25 per day with a maximum late fee penalty of $300.

Cancellation - if hire suits are cancelled after fitting and booking, a fitting and service fee of $50 will be charged per suit with the balance of deposit refunded. If suits are cancelled within 14 days of hiring date, 50% of hire fee will be charged.

There is NO cash refunds on goods purchased and returned. Alternately a credit note will be issued.

Replacement of damaged items - see cash receipt for details.

All items not returned must be paid for by hirer and if returned within 14 days of this payment, a refund of this amount will be occur.